Skip to main content
  • Help
SkinCareRx
Account
  • Login
  • Register
  • Wishlist
  • Your Orders
  • Your Referrals
0 My Cart

There are currently no items in your cart.

Use the tab key or shift plus tab keys to move between the menu items. Use the enter key to expand submenu items.

  • Brands
    • A
      • AHAVA
      • Algenist
      • Alterna
      • Ameliorate
      • ARCONA
      • Aromatherapy Associates
      • Avène
    • B
      • B. Kamins Chemist
      • B.Tan
      • babo botanicals
      • BABOR
      • BAWDY
      • Beautyblender
      • BeautyStat
      • beingTRUE
      • Billion Dollar Brows
      • Bioderma
      • BIOEFFECT
      • Bioelements
      • Biopelle
      • By Terry
    • C
      • Caudalie
      • Cellex C
      • CHI Air
      • Christophe Robin
      • Citrix
      • Clark's Botanicals
      • CLINERAL by AHAVA
      • Clinicians Complex
      • Codex Beauty
      • Colorescience
      • COSMEDIX
    • D
      • Daily Concepts
      • Dermablend
      • DERMAdoctor
      • Dermalogica
      • Dermarche Labs
      • Dermatopix
      • Dermelect Cosmeceuticals
      • DHC
      • Dr. Brandt
      • Dr. Dennis Gross Skincare
      • Dr. Hauschka
      • Dr. PAWPAW
      • Dr Kerklaan Therapeutics
    • E
      • Elemis
      • EltaMD
      • Elvie
      • Embryolisse
      • Emepelle
      • emerginC
      • Epionce
      • Erbaviva
      • Erno Laszlo
      • ESPA
      • Eve Rebirth
      • evo
      • Exuviance
      • Eyeko
    • F
      • Face Halo
      • FGBG
      • Fillerina
      • Filorga
      • FOREO
    • G
      • GLO Science
      • Glowbiotics MD
      • Glycolix
      • GlyDerm
      • GlyMed Plus
      • Glytone
      • GOLDFADEN
      • Goli
      • Grande Cosmetics
      • Grow Gorgeous
    • H
      • hello
      • Hero Cosmetics
      • High Beauty
      • Hush & Hush
      • HydroPeptide
    • I
      • Ilike Organic Skin Care
      • Illamasqua
      • IMAGE Skincare
      • Immuneti
      • iS Clinical
    • J
      • Jan Marini
      • Juice Beauty
      • June Jacobs
      • Jurlique
    • K
      • Karuna
      • Keranique
      • KeraStraight
      • Kerstin Florian
      • Klorane
      • Kneipp
      • Knesko
      • Koh Gen Do
      • Korres
    • L
      • Lab Series Skincare for Men
      • La Roche-Posay
      • LuLuLun
    • M
      • Mama Mio
      • MDSolarSciences
      • MineTan
      • Mio Skincare
      • Molton Brown
      • Murad
    • N
      • Nassif MD
      • NCLA Beauty
      • NeoCutis
      • NeoStrata
      • Nioxin
      • NuFACE
    • O
      • Obagi Medical
      • Omorovicza
      • Osmosis +Beauty
      • Osmotics
      • OUTRÉ
    • P
      • Patchology
      • Paul & Joe
      • PCA Skin
      • Perricone MD
      • Pestle & Mortar
      • Peter Thomas Roth
      • Philip B
      • Philip Kingsley
      • Phyto
      • Pipette
      • PMD
      • PRAI
      • PRIORI Skincare
    • Q
      • Quasar MD
    • R
      • RAINCRY
      • ReFa
      • REN Clean Skincare
      • Rene Furterer
      • RENU
      • Replenix
      • RevitaLash
      • Rodial Skincare
    • S
      • SEEN
      • SEKKISEI
      • Serious Skincare
      • Sjal
      • Skin&Co Roma
      • SkinCeuticals
      • SkinMedica
      • skyn ICELAND
      • Snow Fox
      • Soji Health
      • Soon Skincare
      • South Beach
      • Spotlight Oral Care
      • St. Tropez
      • Stila
      • StriVectin
      • SUNDARI
    • T
      • T3
      • Tangle Teezer
      • Thalgo
      • The Chemistry Brand
      • The Organic Pharmacy
      • This Works
      • TONYMOLY
      • Topix
      • Tracie Martyn
      • Trilogy
      • TriPollar
    • V
      • Vichy
    • W
      • Wander Beauty
      • WEI
      • White Hot
    • Y
      • Yon-Ka Paris Skincare
    View all brands
  • Sale
    • Sale Home
    • Sale
    • Key Workers Discount
    • Gifts and Sets
  • Coupons
  • SPF
    • SPF Home
    • Popular Categories
      • Popular Categories  Home
      • SPF 30+
      • SPF 50+
      • Tinted
      • Mineral
      • Eye Protection
    • Top Brands
      • Top Brands  Home
      • Elta MD
      • La Roche-Posay
      • SkinCeuticals
      • Colorescience
  • Skin Care
    • Skin Care Home
    • Product Type
      • Product Type  Home
      • Balm
      • Cleanser
      • Eye Care
      • Exfoliators
      • Lip Care
      • Lotions
      • Makeup Removers
      • Masks
      • Mists
      • Moisturizers
      • Oils
      • Peels
      • Retinol
      • Self Tanners
      • Serums
      • Supplements
      • Toners
      • Tools
      • Treatments
    • Skin Type & Concerns
      • Skin Type & Concerns  Home
      • Acne-Prone
      • Vitamin C
      • Combination
      • Dark Circles
      • Dry
      • Normal
      • Oily
      • Redness & Rosacea
      • Sensitive
    • Body Area
      • Body Area  Home
      • Body
      • Eyes
      • Face
      • Feet
      • Hands
      • Lips
    • Sunscreens
      • Sunscreens  Home
      • SPF 30+
      • SPF 50+
      • Tinted
      • Mineral
      • Eye protection
    • View All Skin Care
  • Makeup
    • Makeup Home
    • Popular Categories
      • Popular Categories  Home
      • View All Makeup
      • Tools
      • Gifts & Sets
    • Eye
      • Eye  Home
      • Eye Liners
      • Eye Shadows
      • Mascaras
      • Brow Colors
      • Brow Pencils
    • Face
      • Face  Home
      • BB Cream
      • Blushers
      • Bronzers
      • Color Correctors
      • Concealers
      • Face Powders
      • Foundations
      • Highlighters
      • Makeup Setting Spray
      • Primers
      • Tinted Moisturizer
    • Lips
      • Lips  Home
      • Lip Balms
      • Lip Glosses
      • Lip Liners
      • Lip Plumpers
      • Lip Stains
      • Lipsticks
  • Hair
    • Hair Home
    • Product Type
      • Product Type  Home
      • Shampoo
      • Conditioners
      • Hair Styling
      • Hair Sprays
      • Hair Oils
      • Treatments
      • Supplements
      • Hair Brushes & Combs
    • Hair Type
      • Hair Type  Home
      • Coarse & Textured Hair
      • Colored Hair
      • Curly & Wavy Hair
      • Damaged Hair
      • Dry Hair
      • Fine Hair
    • Hair Concerns
      • Hair Concerns  Home
      • Anti-Dandruff & Scalp Care
      • Hair Thinning & Loss
  • Tools & Brushes
    • Tools & Brushes Home
    • View all Tools
    • Electrical
    • Non-Electrical
  • Self-Care
  • Blog
    • Help
FREE Delivery when you spend $49
Shop Now, Pay Later With Afterpay
Shipping Nationwide
To our customers, we are closing our site. Shop on Skinstore to find all your new beauty staples. | Shop now >
  • Home
  • Refunds & Returns

A STEP BY STEP GUIDE TO RETURNS

We know from time to time you might not be happy with a product you’ve bought from SkinCareRX. We want to make sure the process is as easy as possible and we have a dedicated customer services team ready to help you if you wish to make a return. Please follow our simple step by step guide below.

Step 1

The easiest way to get in touch is through Live Chat, by logging into your account. You can also reach us on 801-252-4626 during working hours.

Go To Account

Step 2

Chat to one of our advisors. We will need your order number which can be found in your order confirmation email. Please note we cannot refund unwanted items unless they are returned unopened.

Go To Account

Step 3

We will require photographic evidence if you are returning a damaged item or if something has gone wrong with the item. Please have this ready before speaking to an advisor.

Go To Account

Step 4

You will need to post your item back to us. Please note, shipping costs are only covered if there is a problem with your order.

Go To Account

Step 5

Mail your return package. If a refund has been requested, this will be completed within 14 days of us receiving the package.

Go To Account

Refunds & Returns

Can I return a product if I no longer want it?
We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us. All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Why can’t I speak to the same agent?
To help minimize customer waiting times, our system allocates the first available agent to a call and cannot guarantee that you will speak to the same agent every time. Rest assured we have a comprehensive notes system for every customer.

Why do I need to provide a photographic evidence / doctor’s certificate if I’ve had an allergic reaction?
Unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.


Our Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 13/08/14. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

Before attempting to return an order you will need to contact our customer service team to request a returns authorization number. Without this number it can be difficult to process your return meaning the process may take longer.

It is important to note that any beauty bag, beauty box, advent calendar, or special edition boxes will not be eligible for returns as the products inside may have been removed from their original packaging for presentation purposes. Due to health and safety reasons we are not able to accept these back once they have been delivered.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

Right to Cancel

You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, the best way to do this is by selecting the appropriate option through your account.

Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than:

(a)14 days after the day we receive back from you any goods supplied; or

(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.


What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

How do I report a fault with my product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.

How do I arrange a return?

Please contact our Customer Service team to arrange your return. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

-If we sent you the wrong item

-If the item is damaged or faulty

-Where you are returning a substitute item which you do not want to keep

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods. We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via your account.

Sign up to our emails for VIP offers and new-in alerts
VIP offers and new in alerts - Sign up to our Newsletter
Connect with us
  • Facebook
  • Instagram
  • Pinterest
Help & Information
  • Customer Service
  • Delivery Information
  • Returns & Refunds
  • Help Center
  • Track my order
  • Accessibility
  • Cookie Settings
About SkinCareRX
  • Key Workers Discount
  • About Us
  • Affiliate Program
  • Brand Directory
  • Coupon Codes
  • Refer A Friend
  • Student Discount
Legal
  • Cookie Information
  • Privacy Policy
  • Terms & Conditions
  • Modern Slavery Statement
How To Contact Us
  • Message Us

2023 © The Hut.com Ltd.

Pay securely with
  • Visa
  • Mastercard
  • AMEX
  • Discover
  • Diners
  • PayPal
  • Alipay
  • WeChat Pay
  • Afterpay
  • Zip
  • Klarna